Request account and data deletion
Casper Youth Hub is operated by Void Outreach Inc. This page explains how youth, parents, caregivers, staff, and volunteers can request deletion of a Casper Youth Hub account and associated app data.
How to request deletion
- Email privacy@casperyouthhub.org with the subject line "Casper Youth Hub account deletion request".
- Include your full name, the email or phone number used for the account, and whether you are a youth, parent/caregiver, staff member, or volunteer.
- If you are requesting deletion for a youth account, tell us the youth's name and your relationship to the youth.
- Watch for our confirmation email. We will verify your authority to request deletion and ask you to confirm before we delete or de-identify account data.
What we delete
After confirmation, we delete or de-identify data that is not needed for legal, safety, grant-compliance, or audit reasons. This may include:
- Mobile app account linkage and login-related profile fields we control
- Parent, caregiver, youth, staff, or volunteer contact details, where no retention rule requires keeping them
- Profile photos and optional profile details
- Mobile device push notification tokens
- Optional survey responses, preferences, and non-required profile answers
What we may keep
Some records may need to be kept for a limited period because Casper Youth Hub works with minors, safety-sensitive records, parental consent, and nonprofit compliance. When we must keep a record, we limit access and keep only what is needed.
| Data type | Retention after confirmed deletion request |
|---|---|
| Parental consent evidence and signed policy versions | Up to seven years for legal and audit requirements |
| Incident, suspension, safety, custody, and mandated-reporter records | Up to seven years, or longer if required by law or an active safety matter |
| Attendance, check-in, check-out, and geofence event records | Up to thirteen months unless tied to a safety, grant, or legal record |
| Audit logs showing who accessed or changed records | Up to seven years |
| Financial or payment processor records, if any | As required by the processor, tax rules, or legal compliance |
| Aggregate reports | May be kept permanently if they do not identify a person or household |
Timing
We aim to complete confirmed deletion requests within 10 business days. If we need more information to verify the request, the timeline starts after verification and email confirmation are complete.
Questions
If you have questions about this process, email privacy@casperyouthhub.org.